Last updated: October 30, 2026
1. Information we collect
ArcBooks may collect account information such as your name, email address, phone number, business name and authentication records. Information you enter into your workspace may include parties, items, inventory, vouchers, ledgers, documents, reports and other business records.
2. Subscription and billing information
When you request a paid plan, ArcBooks may store your selected plan, quote, subscription status, billing period, payment confirmation or transaction reference, and entitlement or limit settings needed to provide access. Subscription enquiries and payment instructions are handled by our sales team; an authorised administrator activates a plan after payment is confirmed. ArcBooks does not ask you to send card PINs, banking passwords, OTPs or other payment credentials to support.
3. How information is used
We use information to provide ArcBooks, authenticate accounts, administer trials and subscriptions, enforce plan limits, reconcile payment confirmations, send verification and account messages, maintain security, respond to support requests and operate and improve the product.
4. Business records
Your business information is used to provide the features you request. You are responsible for entering information you are authorised to store and for maintaining appropriate business records and backups.
Staff and attendance records
If you use Staff & Salary, your workspace stores staff names, phone numbers, designations, salary, attendance times, advances, payments and notes that you or your staff enter. Personal details you choose to add for a staff member (address, date of birth, Aadhaar and PAN numbers, bank details, emergency contact and scanned documents) are stored in the same way and are optional. Optional selfies taken at self punch and photos of paper registers are stored only if they are added. Self punch and Attendance desk PINs are stored as hashes, never in readable form. A staff member who opens their own punch link and enters their PIN can see their own attendance and salary summary, unless you hide it. These records are otherwise visible only to the Owner, Admin and Accountant roles of your workspace, are included in your backups, and are removed when you delete them or when the workspace data is deleted. You are responsible for informing your staff about the data you record and for having the right to record it.
5. Integrations and emails
If you create API keys or webhooks, ArcBooks sends business data (for example invoice references) to the HTTPS addresses you configure and returns records to holders of your API keys; you control and may revoke both at any time. If you switch on email reminders, ArcBooks emails your customers at the addresses you saved for them. You are responsible for having the right to contact them.
6. Service providers
ArcBooks may use hosting, database, transactional-email and other infrastructure providers. Information may be processed by these providers only as necessary to operate the service and its supporting systems. ArcBooks currently uses a sales-assisted subscription workflow and does not provide an in-app payment gateway checkout.
7. Security and logs
ArcBooks maintains operational and security logs for authentication, abuse prevention, troubleshooting and service integrity. Passwords are hashed, secrets are kept server-side and connections use HTTPS. We take reported security issues seriously and address them promptly.
8. Retention, deletion and subscription closure
Information may be retained while needed to provide the service, administer subscriptions, reconcile payments, resolve disputes, prevent abuse or meet applicable operational and legal requirements. Cancelled documents stay in the Recycle Bin and are removed permanently after the period you choose (30 days by default). Keep your own copies of important business records and use available export and backup features. For account or eligible data deletion requests, contact support; we may verify account ownership and explain any records that must be retained.
9. Changes to this policy
We may update this policy when our service, subscription workflow or data practices change. The latest version will be published on this page with a revised update date.
10. Contact
Privacy questions can be sent to support@arcbooks.in.
Subscription enquiries
If you request a subscription or sales callback, ArcBooks stores the contact details, selected plan and enquiry status so the sales team can respond. The details are available to authorised administrators and are used for subscription follow-up and payment confirmation.